Collection of Information
We may collect and process your personal data in the following circumstances:
- when you sign up / register for an account with us
- when you sign up for our newsletter (by entering your e-mail address)
- when you order any products or services from us, when you contact us via e-mail or otherwise
- when you provide us with e-mail or other data in exchange for a free download
- when you enter any contests we may hold, when you complete any surveys we may conduct
- when you visit our Website (via cookies or otherwise)
Not all of the information we collect may be personally identifiable. We do, however, track and record user sessions to improve the site experience for our users. We use various tracking software to do so, including Google Analytics etc. Such tracking software may change as technology improves.
Our Website and the materials and services provided through our Website are not intended for children or those under the age of 10. If someone under the age of 10 wishes to use our Website, that individual is responsible for obtaining consent from that individual’s parents or legal guardians.
Use of Information
We use the information that we gather from you in the following ways:
- To provide services and materials through our Website
- To deliver information to you about the products, services, and materials provided through our Website
- To fulfill our contractual obligations to you as part of any transaction or order involving our products, services, and/or materials
- To contact you about our products, services, and Website
- In additional manners that, we may describe to you when you provide information to us or when we notify you about new uses of information provided by you
By visiting our website, providing us your e-mail address, signing up for our newsletter, registering for an account, ordering products or services from us, or otherwise providing your personal information to us, as set forth above (under Collection of Information), you are consenting to receive communications from us regarding our services and materials. You may opt out of receiving these communications at any time by following the instructions set forth in those communications or by visiting the “Opt-Out/Delete/Unsubscribe” link at the bottom of our emails or on the website or by sending us an email directly.
We use a third-party vendor to help us communicate with you via e-mail. Our current vendor is Hubspot. A description of Hubspot services may be found at www.hubspot.com. We will update this policy in the event we change our communications vendor.
We transmit credit card and other payment data through the appropriate credit card company and/or credit card payment processing company or financial institutions to confirm payment for products or services purchased on our Website.
If necessary for the provision of our services, we may disclose information (such as name and contact information) to our instructors or other providers of our services.
We will disclose information gathered from you or provided by you if we are required to do so by law or legal process or to cooperate with a law enforcement investigation, or if we need to do so to protect our rights, reputation, property, or the safety or us or others, or to defend or enforce our rights or your obligations.
We will disclose information to third parties with your prior consent.
Deleting of Information
You may ask us to delete some or all of the information you shared with us, provided, however, that we are not required to maintain that information as part of any commercial transaction or contract entered into between us. For example, we may need to maintain records of credit card transactions or products or services purchased by you from us for a period of time in the event any dispute or other occasion arises whereby third parties or government entities may require that information.
You may request that we delete the information provided by you to us by emailing firstname.lastname@example.org.
If you believe that we have inaccurate or incomplete information about you, you may request an update to your information by emailing email@example.com.
You may request that we limit the use of your information to only that information required for us to conduct any transactions in which you engage with us. For example, you may request that we discontinue sending e-mails or newsletters to you about upcoming courses or other information regarding our products and services. You may opt out of these communications by emailing firstname.lastname@example.org as well as following the instructions on the communications themselves.
Unless you request that we delete the information provided by you, we will maintain that information for a reasonable period of time in the event that you choose, in the future, to purchase our products or services. By maintaining your information, we make the enrollment process easier, as well as allow us to provide a history to you of courses in which you previously enrolled.
To maintain the integrity of our Website and the information you provide to us, we may copy that information to a second information storage device (AKA back-up). In the event that you request that we delete your information, we will also delete it from our backup data storage to the extent that it is commercially reasonable to do so. Nevertheless, we do not access our backup storage except under circumstances where data from our primary storage has been compromised (such as may occur during power surges or other situations where our primary storage may be damaged).
Cookies and Information
Disputes Involving Information
Any Disputes shall be resolved by binding arbitration before a single arbitrator in accordance with the then-existing rules of the United States.
In the event that such arbitration service is no longer operating, then the Arbitration service of the United States and India shall substitute. The venue for any such dispute shall be the United States, and Indian laws shall apply.
You further agree that this dispute resolution mechanism shall be your sole means to seek a remedy for any Dispute and that you will not engage in any class action or other collective action regarding any Dispute you may have with us. You understand that by voluntarily providing information to us, by using our Website, or by otherwise engaging in any transaction with us involving our products or services, you are waiving any rights to a trial by jury or to join any collective or class action litigation involving any Dispute.
Contacting Us Regarding Information
You may contact us at any time regarding your personal data and information by emailing hey[@]mountshine.